Customer Testimonials
I came here just to look and was taken care by sales person Mr Palmer, no hassle no pressure, I was looking into buying a Jeep Rubicon 4xe, had the opportunity to meet with sales Manager Vince who helped me with my trade- in, took the car home and a few days later had some issues with the Jeep making a noise from the front end, took the car back and met with Steven Moore who addressed the issue gave me loaner and let me know they would solve the issue. I picked up the car and noticed it was ... Read More DealerRater - Jun 27, 2026
I do not recommend this dealership’s service department.
I took my GMC truck in after my dog damaged a wiring harness. Even though I purchased an extended warranty through the dealership, they would not cover the repair. After keeping my truck for nearly two weeks just to provide an estimate, I was quoted between $5,000 and $8,000 for the repairs.
Wanting a second opinion, I took my truck to another repair shop. They diagnosed the issue and completed the repair for less than $500.
The difference in price was shocking. Based on my experience, I felt like the dealership was trying to ... Read More DealerRater - Jun 20, 2026
6-6-26 was my second visit for service for routine maintenance oil change. They were honest with approximately how long the wait would be since I did not make an appt. I was not in a hurry. Very friendly service guys and were not pushy as to adding on any extra services that may have been needed.
Everyone was great to deal with especially Ronald. He was very attentive to our wants/ needs. He answered every question he could and if he wasn’t sure of the answer he would find out the correct answer. There was no pressure or attitude. No haggling on pricing. It was the best car purchase we have ever made. We will be returning to Gunn Buick GMC in the future.
Service time was reasonable but beware the 3% surcharge if you want to pay by credit card. The surcharge is technically illegal according to Texas law. An appeals court made the law essentially unenforceable, and Gunn is likely 100% aware. Was not informed of the surcharge prior to paying with a credit card and had to redo the entire transaction. Called another dealership in town and confirmed they do not charge the additional fee for credit card payments. Will be going to them for service from now on. Aked to speak to sales manager, he was too busy.
They took great care of my truck, fixed it in a timely manner and worked with my insurance company and got it all worked out. They were done with the work earlier than estimated and it was done right. It now runs great!! A shout out to Alberio and Kristen for taking such good care of me and my truck. I highly recommend Gunn Buick GMC and their service dept. Well done!!!
I bought a truck three months ago and it's already broken down twice. I paid $980 to fix it. I think their cars aren't in very good condition, be careful.
Service was great! Advisor with excellent communication throughout the process. I highly recommend it to anyone
Great people to do business with friendly business like the only thing about the deal it took long
Kristen Brown had the service work performed in a timely manner. She along with the service technician had me in and out quickly. The one issue with the blinker control was explained clearly and corrected along with the other services. It is a pleasure to have full confidence in her ability to make sure that my Acadia is taken proper care of.
Kristen is very helpful and responsive. And the service was done completely and quickly. Great service.
I always like dealing with GUNN. Friendly staff, and knowledgeable.. if they don't know, they will find out for you. Thank you for being my GMC dealer.
I really appreciate all the help I received with my purchase! The salesman David was very knowledgeable and made everything easy!
Terrible Experience – Proceed with Caution
To say I’m disappointed with Gunn Buick GMC in Selma would be an understatement. This was, by far, the worst car buying experience I’ve ever had. From the start, the process was unprofessional, full of pressure tactics, and marked by dishonesty.
I originally stopped by to look at a few vehicles and get a trade-in offer. I was given a number I was happy with and let them know I’d return with my husband. The very next day, I started receiving repeated calls from the salesman, Brendan Stingley — not just one, but ... Read More DealerRater - Oct 11, 2025
Very professional and courteous sales person and manager, took their time to make sure I was taken care of, from vehicle selection to sale
I have visited this dealership for an oil change in the past and experienced a lengthy wait of 2.5 hours, despite being one of the first customers in the morning. This was surprising, as I expected the process to take a maximum of 45 minutes, even without an appointment. While I understand that this is a dealership setting, it was concerning to see such a long wait time when it didn't seem busy.
Additionally, I noticed that their automated email and text service often suggests additional services that may not be necessary. This can be misleading, especially when staff later confirm ... Read More Google - Sep 29, 2025
They are very professional from the purchasing to the time promised to the ease of getting a trade in price to the final paperwork!!
Ask for Alberio at service. Communicated daily about the repair, kept costs very reasonable and got the old work truck taken care of in 2 days.
They had the truck I was looking for and a no hassle experience very knowledgeable sales person
Thanks to Jasen Kerst at Gunn Buick GMC, we had an exceptional car buying experience! Not only did he make the process stress-free, he made it enjoyable! Jasen answered my 3,559 questions easily, professionally with complete knowledge and a very genuine smile! Yes, it was completely simple and we highly recommend Jasen Kerst and Gunn Buick GMC in Selma, TX!
Needed service for a problem didn't fix it insted interested on selling oil change
Excellent service from start to finish. A pain free process. Easiest car transaction I have had buying a car to date. Gunn is excellent, as always.
Shoutout to Jesse Gomez! He worked around the clock to complete an extensive list of repairs on my beautiful vehicle. I’m beyond grateful for his dedication and attention to detail. Thank you for the excellent customer service — what a clean, fine establishment! Highly recommended!
All services on my vehicles have been performed by Gunn GMC. Customer service is an area that I expect as a customer to be top priority.
Hope they can turn around and provide better customer service and a clear understanding of the service process and wait time. A lot of wasted time can be saved to all parties if they just simply communicate properly upfront with all customers regardless of the service needed and communicate properly of the overall health of vehicles. Receiving service recommendations from the local Firestone after servicing my vehicle by Gunn GMC really makes me question ... Read More DealerRater - Jun 24, 2025
Great customer service my service advisor did an excellent job from time I got there to the time I left.
Went beyond to check the issues with my vehicle. Pleasant and professional. Thank you for everything
The service was great! Was having issues with my Sierra starting. Turns out it was a bad battery. So they replaced the battery and while my truck was there I had them change the oil. They had me fixed up and on the road in a short time.
Prompt service, good communication and exceeded expectations. Very polite and made sure everything was taken care of.
Friendly staff, straight forward processing, competitive pricing. Had a all around great experience with the purchase of my new truck.
Dealership was great and very friendly. Will recommend to all friends and family. Thank you for the great service.
(Translated by Google) Excellent, fast service and they treat you with great courtesy. (Original) Excelente Servicio rápido y te atienden con mucha cortesía
Great experience! This was the easiest car buying experience we have ever had, no games, no haggling. Would definitely recommend Gunn for your car buying needs
I have purchased probably 15 vehicles from Gunn over the years always had a good experience.
I'm a consumer and was at the dealership looking at a truck on July 23rd with Braden(Nice kid). He went to get Piotr Zelaskowski when inquired about paying out of my TRUST account. Piotr said yes. Then asked how. I said I'd write a check out of the TRUST. He then flew off the handle claiming I'm trying something I seen on tiktok. I told him I don't have tiktok and I'm being serious. He refused my business. I offered to show him the UCC codes and USC codes which all business and corporation'... Read More DealerRater - Sep 3, 2024
It always very clean. Most of the time greated quickly, not this time. Maybe because Jesica Lopez is not longer working for the dealership.
I brought my car in at my scheduled appointment time. It took 3 hours to do a simple computer scan.
Outstanding customer service, friendly personality and concern to help you and your vehicle. I will continue to use Gunn GMC.
From entering the dealership to driving off with our new vehicle we were overjoyed with the service. Mike C. was an amazing Salesman and it was definitely the best and easiest experience ever! No pushy Salesmen, finance was in and out and the dealership itself was clean and welcoming! We were able to get the exact vehicle for the exact price we were willing to pay! I have bought a lot of cars but this was by far the best experience ever. Mike C. made sure that we were taken care of! Thank you Mike C. and Gunn GMC!
I BOUGHT A 2024 SIERRA AT4, THREE MONTHS AGO AND STARTED HEARING VERY SLIGHT TAPPING SOUNG AND THOUGHT THAT SOUNDS LIKE A VALVE TAP. TOOK IT IN IMMEDIATELY, GOT HOME AND GOOGLED IT AND IT TURNS OUT THEY HAVE HAD VALVE LIFTER PROBLEMS FOR YEARS! IN FACT THERE WAS A CLASS ACTION SUIT FOR THE EXACT THING THAT CLOSED TO NEW CLAIMS IN 2022. IT HAS TAKEN THEM TREE WEEKS TO GET ME A LOANER TRUCK. THEY OFFERED A ENTERPRISE RENTAL BUT I NEED A TRUCK, THATS WHY I PAID $85 FREAKING DOLLARS FOR A GREAT TRUCK. LEFT MESSAGE FOR THE MANAGER A ... Read More DealerRater - May 14, 2024
Took my car here for service and will NEVER take my car back her again, they have lost my business. I have only taken my car to them for service since I got it in 2021 and you would think that their technicians and service advisors would look at your service record before just randomly recommending services that are not needed. Technician recommended a Rear differential service and my car is front wheel drive. So if their technician isn't competent enough to know this, how competent is he at changing the oil in my car. The worst part is, the ... Read More DealerRater - May 11, 2024
Great Customer service
Gunn automotive handled my service very quick and performed in a friendly and professional manor. I will definitely take my vehicle when needed.
Very professional and inform me on recommendations and the repairs needed was a must need now or could done at a later time.
You did a wonderful job on my car and putting all the parts I ordered on the car
Working with Zachary Salas at Gunn Buick, GMC was amazing. My husband and I had one of the best car buying experiences and would definitely recommend this dealership to anyone.
Great job thanks for the nice truck and professional attitude the experience was a pleasure
Didn’t pay attention to detail when working on my car. I have grease and hand prints all over my steering wheel. They didn’t change the oil change sticker, didn’t reach back out to me when I planed on spending a min of $1,500 and I haven’t heard anything yet. Didn’t have a loaner to give to me and I’m trying to spend money with the business. I don’t like the Texas customer service. I feel like some bum on the street and not someone who has a $60-70k truck.
Service department is worthless. Bought a certified pre-owned from Austin (great salesman) but the service side sucks.
Truck had a shack in the steering and a hard shift going on. I called and was told to bring it in and would follow the warranty on the truck to see what steps needed.
First step, drain transmission and refill with special fluid. That was completed.
Second step, drive for 500 miles to see if problems still persisted. They did.
Here is where it gets fun. Made an appointment for February 26th to drop the truck off for repair. When I dropped the ... Read More DealerRater - Mar 12, 2024
Found my dream car at Gunn and couldn't be happier. Highly recommend them, ask for Michael.
Selma Gunn makes the purchase process too easy. Mike was tops and so informative. Showed us so much ad answered all our questions.
Love this Gunn Buick dealership. Professional and friendly, Best people service and vehicle service yet. Simply priced. The service on my SUV is amazing, they have kept up with it. The coverage for it has been great. I would diffently recommend for purchase to be done here.
The service department gets the job done. Joey makes sure my family is taken care of at each visit.
Salesman very knowledgeable about the vehicles he is selling. Very helpful when comparing differences between vehicles. Like the no haggling aspect of the dealership.
I had a great Experience Jessica was our service tech. She was excellent nice helpful Right person for the job and most helpful
Is great people working in the service area. Always help me and try to do the job tight
Welcoming. Easy. Relaxing. Simple. Helpful. Caring. Personable. Straightforward. Honest. Great vehicle. Will buy again. Many thanks.
The backlog and wait for an oil change and tire rotation oof 4.5 hours was too long but he work was good
I always have great service coming here! Great customer service and very efficient. Quick service
My salesman Ben did not owner his word on a second remote! Long story short, they told me to have a dealership in my area order one and they would take care of it just send the invoice to us from the dealer that ordered it. Did what they instructed and still no response. In order to get my truck back from the dealer I had to pay it!!! I cannot stand being ignored and lied to. I left several messages with the salesman and the dealership and nothing!! Rating would have been much different if you have honored your ... Read More DealerRater - Dec 10, 2023
They take the time to explain what your car needs to keep it running smoothly
Very courteous friendly knowledgeable service person took in my truck and listened carefully to my concerns had the truck repaired and informed me of the options and solutions in a timely manner I'm very satisfied with my service experience
Austin was of great help in finding me the vehicle I wanted. I’d definitely buy another vehicle from Gunn Buick-GMC.
I bought and car and paid cash. My salesman was great! After payment was made and contract was signed…. I asked was there a full tank of gas in it. My reply I got was, “ I was only allowed to put $7 in it.” So disappointing. I left just under a 1/4 of a tank! 👎🏻
Stay far away from theses guys! Went in for a bulb out on the dash and waited 5 hours (with an appointment) watching them trying to up sell everyone as I waited. After prompting Christa to get some answers she came back with a lame explanation that included replacing the instrument panel at my expense before they could continue on their chart. Really. The repair estimate was $942.00 for a pitman arm 498.00 for an idler arm $170 for a brake fluid exchange, (performed last month) $165. For an AC Evap case, $255 for diesel induction service and $50 for a chassis lube. Mind you this is ... Read More DealerRater - Nov 6, 2023
Worked with me on finding a vehicle that was best for my needs and affordable.
Great customer service, by far the best auto dealer interaction I have ever had and at no better place than the one and only GUNN BUICK GMC , 16440 IH-35 N. Selma Tx 78154. My GMC sales professional Ronald Williams was the absolute best. For the first time in my vehicle purchase history, the sales performance I was met with was nothing less than excellent. There’s no doubt , Gunn Buick GMC is the best in the business! Once again thank you Ronald Williams Jr.
Always able to receive friendly talented service every time I visit Gunn GMC. Thank you and call soon to inform the park assist module is available for your install on my 2022 GMC Denali.
Professional, clean, quality service and dependable. Great customer service, convenient, friendly staff, great selection of cars
Not a favorable experience. Vehicle not available when promised. Delayed 3 times. Salesman was not prompt. Didn’t hurry about anything. Def wouldn’t make it on commission. Didn’t have the personality of happy, motivated, or eager,
I got there at 3 and didn’t leave until 5 to replace a battery. I purchased the battery at Walmart . I was completely saowith the cost of serbicey
Zach (salesman) was very helpful and thorough. Finance explained everything completely and got us through it timely. This is the second purchase we have made from Gunn.
The customer service and support was great. Appreciate the updates I received through texts. The quality of the work performed was excellent
They were very friendly and thorough in their diagnosis of my car. They are a bit pricey, but that is to be expected for a dealership. I would recommend.
This facility is state of the art. Excellent customer service. My vehicle was inspected and I received a list and prices of recommend services I should consider.
Service on my car was excellent, even got a car wash. Just one little issue, paper floor mat was removed prior to car wash and dirty greasy shoe marks were left on my ivory mats. Ugh! Attendant insisted it was just water, but to this day, the grease marks are still there.
Salesman seemed nice but it turns out he completely lied to use bout the navigation system and said it should automatically update and it would be free.
Yes, I liked this dealership a lot because they really explained to me the details about my vehicle and great pricing.
The entire staff is outstanding—from Ryan to Austin (our salesperson) to Manny our finance guy. They are all top drawer, honest, friendly and extremely knowledgeable. It is a pleasure to work with such professionals!
Good customer service my problem was fixed and the store manager or supervisor was cool
Gunn has always provided me excellent,professional and courteous service for my GMC. I trust them and would not think of using any other provider.
Went to the outside service department and told Louis the problem and he and his team took care of the problem. Had to order the part and went back several days later and it was fixed. They did a great job!
Mark Combs did not disappoint!!!! I think that was my best experience with buying a car!! Thank you thank you!
The service department explains everything well and if you need to leave a message , the response time is very quick
Great team here. They're friendly and professional.
I took my truck in to have the heated / cool seat software installed. It was not available at the time of purchase. Jessica Lopez in the service department was my contact. She did an excellent job. She receives a five star rating from me.
The Service was adequate but could be a little better at customer service. Thank you
The buying experience was seamless, no wasted time during the purchase process. The sales team was excellent!
I have always received excellent service from Gunn and all the personnel are always very courteous and helpful. I have been a customer at Gunn Selma since 2014
Great. I was able to pay on phone and pick up my truck after hours.
Everyone at Gunn is professional and friendly. I would recommend all in the market for a vehicle to go to Gunn.
Joey and the entire service team were top notch. I couldn’t ask for a better representation of this dealership.
Excellent service and very polite not a long wait. Will be coming back to yhem
The staff was friendly. I liked the idea of having the one simple price listed.
Great personal no problem great service it very friendly clean place best place for great service
