Terrible Experience – Proceed with Caution
To say I’m disappointed with Gunn Buick GMC in Selma would be an understatement. This was, by far, the worst car buying experience I’ve ever had. From the start, the process was unprofessional, full of pressure tactics, and marked by dishonesty.
I originally stopped by to look at a few vehicles and get a trade-in offer. I was given a number I was happy with and let them know I’d return with my husband. The very next day, I started receiving repeated calls from the salesman, Brendan Stingley — not just one, but multiple back-to-back calls if I didn’t answer. It felt extremely pushy and aggressive. I told him we were no longer interested, yet the pressure continued.
Shortly after, I received another call (from someone in finance, I believe) saying a 2025 Buick Enclave ST had just arrived and was in our price range. Pictures and an offer were sent, and it looked like a good fit. I decided to move forward — but made it very clear that I only wanted my credit run through one specific lender, the one I already had a loan with.
Despite this, they went completely against my request. I was told my information had only been sent to one other lender for a “soft pull,” but that turned out to be a lie. Days later, I received letters in the mail from five different lendersshowing they had run my credit — none of which I had authorized. This was a serious violation of trust and my personal information.
Still, I decided to proceed and scheduled a time with my husband to come in and finalize the paperwork. I asked for everything to be ready when we arrived — car washed, gassed up, paperwork done. Brendan assured me it would be. Surprise: the car was not ready. In fact, we were told it was still in the wash, and then moments later told the car wash caused the antenna to fall off because it was "old." We were told to come back to have it fixed. On top of that, the car didn’t even look like it had been washed at all.
After taking the vehicle home, I had immediate regrets. Something felt off. The next morning, I called both the dealership and my bank to check if the paperwork had been finalized. Gunn said it had been. Capital One said it hadn't. I quickly put the loan on hold.
Within two hours, I found the exact same vehicle at Covert — with an added power package — for less than Gunn’s price. The process at Covert was smooth, professional, and completely hassle-free. My car was delivered to me the next day at no extra charge.
That evening, I returned the vehicle to Gunn and picked up my trade-in. Even then, they tried one last scare tactic, suggesting I might still owe a payoff to GM Financial. Completely unnecessary and misleading — just like the rest of their process.
I’m grateful I trusted my instincts in the end. I will never return to Gunn, despite living only 10 minutes away. I’ll gladly drive farther for honest and professional service.
To anyone considering doing business with Gunn in Selma — be extremely cautious. My experience was filled with pushiness, miscommunication, unauthorized credit checks, and deception. Don’t make the same mistake I did.
