Customer Reviews

Very good

Great service

Great experience. Fast and smooth transaction. Experienced salesperson Mark Combs who was extremely nice, easy going, professional. No hassles. No haggles.

I arrived at 815 am and checked in. At 915 I noticed my truck had not been touched. I asked and was told oh I'm so sorry I didn't notice a truck parked there. Finally Took it to the back. At 1pm I inquired how much longer. I was told let me check. I was told oh we r going to have to give you a loaner. I was told they were short techs and that the tech that used to work on sun roofs no longer was working there and the tech was having a hard time. They also had to replace some sensors and modules. My truck is brand new with 4000 miles on it. Weather stripping on sun roof was peeling loose already and sensors were malfunctioning. Parts were ordered and that took 6 weeks to come in. I was given a car to drive home and I was told to replace the gas. I was given barely a quarter tank. My drive home is 25 miles. They had my truck 11 days. I have a business and being downsized to a car was an inconvenience for me as I need a truck. They never once called to give me any updates at all. I had to call them to see what was taking so long. Once I received my truck I was charged 79.00 for an oil change and they forgot to give my my state inspection document. I had to call to get it emailed to me. My window sun shade was also taken out and not put back in truck. They also left my truck on empty and did not replace any of the gas used which was half a tank when I dropped it off but yet I had to pay for gas used in the loaner and bring it back with the quarter tank I was given. I always use this dealership for service but this time it was horrible service. The one time I called for an update the guy told me I can't get you an update I'm the only one here and I can't go back to ask the tech. U will have to call back. I will probably be going elsewhere now. Its a shame. Not enough techs to work on cars and rude customer service all the way around. Very disappointed. I pay for a warranty on a brand new truck to avoid out of pocket expenses and yet I spent over 80 dollars on gas because that car had worse gas mileage than my truck. Motor Sounded like driving a 4 cylinder and the brakes were grinding. Brand new enclave and ran horrible. I was told to go back so they could give me some gas. 25 miles back to get gas. Instead of sending me a gift card or free oil changes to compensate for all these inconveniences. I asked to speak to manager of dealership and they would not put me through to anyone. Nothing but voice-mail boxes and No one returns messages in the service dept. Angry and disappointed. Sylvia Cruz Castillo. 210 478 2487.

Great customer service from sales to financing!

NA

Great customer service

My truck was never test driven for 15-20 miles after the repair. My truck had 30201 when I took it in and when released to me the first thing I took a picture of the odometer and it readied 30205!

friendly, expedient

no comment

Fantastic service. It Was our first purchase from Gunn GMC and they treated us like family

fast and friendly

My vehicle was serviced on time at my scheduled appointment time. Jessica was very professional and courteous and kept me informed during the whole process. Thank you Jessica!

Great place or business

We had a wonderful experience at Gunn Buick-GMC in San Antonio, Texas. Mark, our salesperson was very courteous, extremely helpful and provided us with the best experience we could've asked for!

Was able to use the Express service. The team was very fast and efficient and got me out of there faster than I expected. Very friendly staff and a pleasant place to work with wifi while waiting.

Everyone was super helpful and answered all of our questions.

40,000 service and oil change

On time Efficient Kind

Not a good experience