Service was nice and I received a brand new loaner to use while my truck was getting serviced, however the downside was that I got hung up on twice when I called trying to schedule a time to pick up my truck that was supposedly ready. The other con is that my truck is still having the same issue I brought it in for, so it seems like they didn’t test drive it after servicing or “couldn’t replicate the issue” while the truck needed it’s time to re-learn the transmission shifting.
Several recalls for parts on my truck. You had it ten days and I still have I bing it back I get it fixed. We asked for a wash and when we picked it up it wasn’t cleaned. And there was a scratch and small ding on the back left fender that wasn’t there before we dropped it off.
The dealer was very helpful and patient with us. He got our Buick ready for me and all the paperwork was ready to go. The dealer gave me a tour of the new Buick Enclave. He showed me where the new tech and features which I loved. I drove home after the deal and I had a great time. They've definitely earned my repeat business for next time.
Went in for an oil change with no appointment was met upon arrival by a very courteous gentleman checked with no problem. Was done and out the door is less than 45min! What a great crew and dealership. Thanks for always providing excellent service!
I made reservations online for inspection at 7am. When I arrived, on time, I was informed that the guy that does inspections doesn’t arrive until later and automatically asked if I wanted other services while I waited. I asked “why was I allowed to schedule a inspection at that time if the individual isn’t available” I was informed that Gunn is moving away from scheduled appointments and that if 5 individuals pulled into the service line for express they’d take priority. What’s the point of making an appointment? Every time I’ve come to Gunn buick service has been horrible and I’m not sure why I go back, more than likely I will not and it’s very unfortunate because my family and I have purchased several vehicles from Gunn. On top of all this, I’ve had service to fix peeling on my door only to have the same issue and warranty is up, also the to see damage done by the dealership when they attempted to fix my backlight and no one informed me about it.