Kristen Brown did a great job keeping my updated on the status and service done on my vehicle. She also provided me with the recommended repairs and their relative cost. However, the one repair that was done, which was the main reason we took the vehicle there, I was charged more for the part than what I was told prior to bringing the vehicle in. I brought it to her attention and she gladly looked into it with the parts department. She was able to adjust the price of the part to what I was told over the phone when I called. Not sure why there was a discrepancy on the price but I am a bit concerned on the cost of parts and services at this location due to this one instance. This part was available at auto one for $30.99, Gunn GMC parts department quoted me $57.09, and I was charged $75.99, until I inquired about the price difference.
I arrived at the dealership before my scheduled times for routine maintenance. They took my truck right in to work on. Kept me up to date on what they were doing and I got my truck back quickly. Great communication.
Everything went great, walked in dropped my truck off for oil change and tire rotation, got a text that I needed 15k wheel alignment and fuel cleaning approved it online and my truck was ready in around 2 hours. No issues
Poor Communication on the status of our vehicle repairs. Vehicle was left on the lift with the oil pan removed from rack, uncovered, for eight weeks. Parts were hard for Dealership to get. I had to call GM to get the parts shipped. Over promised delivery date knowing unit could not be possibly ready, not fully transparent
Had a great experience working with my sales consultants Michael Carroll and Sergio (I didn't catch Sergio's last name). These two are the most friendly and down to earth car salesman I have ever worked with. Both provided a level of customer service that is hard to come by these days. I highly recommend you ask for one of them if you're considering a new car or truck.
Although I’m very unhappy with my GMC truck and how long it took (7 weeks) to get my truck back, Dale was great and kept in touch with me on where we were at with trying to get it fixed. GMC Corporate’s phone service is horrible on trying to hear/understand them.