They do good work, but the only problem I have is that they will do things that don't need to be done to run up your bill. They show you a print out of what work that needs to be done for the mileage on your vehicle after they have checked it out. The rep explained all that was shown on the print out. I was told that I needed air filter which I had changed 7,000 miles prior to coming in to having an oil change, that didn't need to be changed. He marked it off the sheet, but where he got me was when he mentioned an alignment real low where I barely could hear him. This wasn't on the print out and I thought that he said it in an asking way because he said it so low. I didn't say to do it, so I didn't think no more of it. One reason was because I had an alignment with my last oil change 7 months prior and thought that they could see that the vehicle wasn't in need of any alignment. The vehicle also had a set of new tires and brakes with no tread wear at all. They charged me for an alignment which I can't say for sure that an alignment was done because the vehicle had already had an alignment and drove fine with no kind of steering or vibration problems before I brought it to them. So, I believe they got over on me with the alignment, but I will be very attentive and more specific from now on whenever I return to have any service done. I bit the bullet on that one. That's not good business and what I expect when going to a dealership and trusting them to have a higher standard of service for their customers. What's done is done, we live and we learn.
The text message you sent me telling what my services cost quoted almost double what I was told my bill would be. It was upsetting and confusing. When I mentioned it to the service rep he did not think it was an issue. It’s should be an issue. If the data is not accurate don’t send it out. It upsets customers and hurts your reputation.
Not customer friendly... no greeting upon entering service area and once acknowledged no communication from service people... car was left with trash in it from service dept... seats were reclined and not readjusted
We brought our vehicle in for service and that part was great. No problem there. We inquired about trading in our vehicle for a new one and was told someone would call us with a trade in value. We never heard back from the salesman.
Great service but, it took an extremely long time to replace my truck batteries (Over 3 hours). I could have gone to Interstate battery or another vendor and had it done much faster. Otherwise, the staff was friendly and professional.
I went to the service department, there is a lack of customer service, the service manager I had, clearly did not have a lot of experience. I did not understand why some managers, had Helpers. I my case I ended up explaining my issue twice.